Important information about FLIR Kx series service

Contact the service department before shipping the camera. Many problems can be resolved on the phone—if so, the camera does not need to be shipped.

The camera must be thoroughly cleaned, decontaminated and disinfected before shipping to our service department. No hazardous residues are allowed on cameras. Such residues include—but are not limited to—chemical fire-extinguishing compounds, radioactivity, biohazardous materials, and residues from chemical fires.

FLIR Systems reserves the right to charge the full cost for the decontamination and disinfection of contaminated cameras that are shipped to our service department.