Updating the camera

To access available updates, go to the "Update" option in the camera's Advanced settings or the FLIR Acoustic Camera Viewer. Log in to your account, or create one if you haven't yet, and ensure your camera is paired. For more information, see section FLIR Acoustic Camera Viewer. When a notification appears on the landing page, indicating an available update, click on the dialog. You can also access updates by clicking the "Cameras" option on the sidebar, where your paired cameras are listed. The available update will highlight the camera with the software update. Expand the view to see camera details and click the dropdown menu. Go to the Software tab to view available updates. Choose to send via Wi-Fi or download the updates via USB from the cloud.

Users can update the camera by accessing to the FLIR Acoustic Viewer cloud using one of the following methods:

  • Wireless (Wi-Fi): When an update has been downloaded directly to the camera.

  • USB update: Download an update package and update the camera via a USB memory stick.

  • Update from the camera: The update can be requested and downloaded from the device.

Go to https://support.flir.com. For detailed information and complete instructions on applying the update, please visit the FLIR Customer Help page.

The current software version is displayed in the e-label, see section E-label.

Update the camera wireless (Wi-Fi)

Note

Only applicable on camera models with Wi-Fi.

  1. Make sure the camera battery is fully charged.

  2. Power on the camera.

  3. Connect the camera to a stable Wi-Fi network. See section Connect the camera to the internet.

  4. Make sure the camera is paired with a FLIR Acoustic Camera Viewer account. See section Pairing.

  5. Open the Cameras tab in the main menu, expand the dropdown menu of the camera and select the Software tab. In the FLIR Acoustic Camera Viewer, the update is sent when clicking in the Wireless (Wi-Fi) update button, the page will confirm when it has been prepared and it will automatically transfer to your camera. The user must send the update. The camera automatically downloads the package.

  6. During the download, the e-label, see section E-label, displays the percentage progress of the download, the percentage is refreshed when exiting and opening the Settings page again. The percentage progress must be manually refreshed to display the latest value.

  7. When the download is completed (progress is shown as 100%), restart the camera to apply the update; power off and then power on the camera.

Update the camera via USB memory stick

  1. Login to your FLIR Acoustic Camera viewer Account.

  2. Go to the Cameras tab in the menu.

  3. Search the camera you want to update and dropdown to expand.

  4. Go to the Software tab to find the available update.

  5. Choose the USB update option to download the update file (nlupdate).

  6. Put the update file in the root folder of a USB memory stick. It is highly recommended to use the USB thumb drive that comes with the camera. Make sure there are no other .nlupdate files in the root folder. Do not rename or alter the update file.

  7. Power on the camera. Wait until the camera has started.

  8. Open the USB port cover at the top of the camera.

  9. Insert the USB stick.

  10. Follow the instructions on the camera screen.

    Note

    Do not remove the USB memory stick while the update is being copied.

  11. When the update has been copied, remove the USB memory stick and put the USB port cover back in place.

  12. Restart the camera; power off and then power on the camera.

  13. To complete the update process, restart the camera again.

  14. The camera will finalize the update. When the live view is displayed, the camera is ready for normal operation.

Update the camera from Device

Note

This option is only available on cameras running the 25H1 update (firmware version 3.3.1795). If the camera is already connected to a Wi-Fi network, the option may appear automatically during startup. You can choose to start or postpone the update.

  1. Make sure the camera battery is fully charged.

  2. Power on the camera.

  3. Make sure the camera is connected to a stable Wi-Fi network.

  4. On the live view main UI, tap the Settings button and go to Advanced Settings.

  5. Select Update.

  6. The screen will display the update details along with the Install now option, tap it to begin. The update will start downloading, it typically takes around 20 minutes, depending on your network connection.

  7. Once the update has been downloaded, the camera will display a prompt to restart. Please power it off, and wait until the LED indicator turns off completely.

  8. Turn the camera back on. The installation will complete automatically during the reboot process.

  9. A confirmation prompt will appear on the screen, indicating the new software version. Confirm this message to proceed to the main view. The camera is ready for normal operation.