Customer help
General
Do not hesitate to contact our Customer Support Center if you experience problems or have any questions.
For customer help, go to http://support.flir.com.
Submitting a question
To submit a question to the customer help team, you must be a registered user. It only takes a few minutes to register online. If you only want to search the knowledgebase for existing questions and answers, you do not need to be a registered user.
When you want to submit a question, make sure that you have the following information to hand:
The camera model.
The camera serial number.
The communication protocol, or method, between the camera and your device (e.g., SD card reader, HDMI, Ethernet, USB, or FireWire).
Device type (PC/Mac/iPhone/iPad/Android device, etc.).
Version of any programs from FLIR Systems.
Full name, publication number, and revision number of the manual.
Downloads
On the customer help site you can also download the following, when applicable for the product:
Firmware updates for your infrared camera.
Program updates for your PC/Mac software.
Freeware and evaluation versions of PC/Mac software.
User documentation for current, obsolete, and historical products.
Mechanical drawings (in *.dxf and *.pdf format).
CAD data models (in *.stp format).
Application examples.
Technical datasheets.